Contact us
We appreciate your interest in J.P. Morgan Markets. Please select from the options below.
Client services
800-477-0406 (Toll free), 212-682-2358 (Direct)
1-800-340869
4001-206289
800-961025
000-800-9190101
0066-33-813291
800-1206711
0808-2346255
NORTH AMERICA
800-477-0406
212-682-2358
EMEA
0800-76197
8009-7585
80-253227
0800-000-9163
0800-9-17733
0800-903477
0800-724-4616
1-800-200210
1-80-9213767
800-797847
8002-6125
0800-0222903
800-13486
0-0-800-1215513
8008-12454
8-10-8002-7275011
800-8-110480
080-09-81132
900-931694
020-79-4212
0800-836437
8000-35704377
0808-2346255
APAC
1-800-340869
4001-206289
800-961025
000-800-9190101
007-803-001-4690
0066-33-813291
00308-12-23645
1-800-818127
0800-480325
1-800-1-114-2778, +63 2-8878 1132 (Direct)
800-1206711
00801-13-6788
1800-011650
Frequently asked questions
What is J.P. Morgan Markets?
Provided by J.P. Morgan’s Corporate and Investment Bank, the J.P. Morgan Markets platform is a world leading digital destination for institutional investors wanting direct access to market leading liquidity harnessed through World Class research, tools, data and analytics. Please contact your J.P. Morgan representative for more information.
How do I request access to J.P. Morgan Markets Research, DataQuery or other products?
You can sign up for access by clicking here. For access to other products, please engage your J.P. Morgan Relationship Manager.
I have applied for online access but have not heard back?
Please wait for at least 48 hours after applying for online access. If you have not received any communication for 72 hours, please email Client Support.
Who is my J.P. Morgan Relationship Manager?
Please email Client Support for assistance.
What do I do if I forgot my username?
Please try to retrieve your username via the "Forgot Username" button and your username will be delivered to your registered email address. If you continue to encounter difficulty, please contact J.P. Morgan Digital Client Support.
How do I reset my password?
To reset your password, start the logon process by entering your username. On the password page follow the 'Forgot Password' self-service process on the screen. If you receive an error message, please contact J.P. Morgan Digital Client Support.
How do I update my contact information?
Please contact your J.P. Morgan Relationship Manager in order to have your contact information updated.
Can I share my login credentials?
Each user should have their own profile. J.P. Morgan prohibits sharing of accounts. If another user needs access and doesn’t have it, please sign up for access by clicking here or contact your J.P. Morgan Relationship Manager for assistance.
What do I do if I see an error code on the page?
If you receive an error message when attempting to launch the portal, please click and run the self-diagnosis script and email the information to J.P. Morgan Digital Client Support.
Why am I seeing incorrect username or password error while trying to login?
Please ensure you are entering username and password correctly. If you are unable to access the portal, enter your username on the initial page and follow the 'Forgot Password' self-service process on the following screen. Alternatively, you can reach out to J.P. Morgan Digital Client Support for assistance.
What is an OTP code?
One-time PIN (OTP) code is used during the authentication process.
Do I have to register using an OTP code?
Yes, you can follow the instructions on the screen for assistance in logging into the portal using your One-time PIN (OTP) code.
I did not receive the OTP code. What do I do?
If the One-time PIN (OTP) code was not received via email, please select the OTP Support option under Help to resend the OTP code to the Client Service team. There is an OTP timeout of 20 minutes, please email J.P. Morgan Digital Client Support when you have sent the OTP. If you still require assistance, contact us via telephone or email. Please check the junk-email folder in your mailbox for the One-time PIN code email. If you have recently changed your email address, please contact your J.P. Morgan Relationship Manager to have your contact information updated.
What is a token code?
A token is a secure code distributed by J.P. Morgan. It helps to provide an additional layer of security during your login process. The token code is displayed on the front of your token device or your token app (RSA Authenticator/Fetian) —and changes at random.
How do I request a soft token?
To determine who is best placed to help with assigning your soft token, please follow instructions based on which service you primarily use:
- Securities Services - Please contact the security administrator from your company to assist you with assigning your soft token. You will receive an email with instructions on how to install your soft token and a text message with an activation code.
- Execute - Please contact the Execute support team for soft token assignment. You will receive an email with instructions on how to install your soft token and a text message with an activation code.
- Optimize FX - Please contact FX Automation Solutions team for soft token assignment. You will receive an email with instructions on how to install your soft token and a text message with an activation code.
- Prime Brokerage - Please contact your Prime Brokerage account manager to assist you with assigning a soft token. You will receive an email with instructions on how to install your soft token and a text message with an activation code.
What do I do if I lost my physical token?
Please discuss with your Relationship Manager if you are qualified for soft token enablement.
If you use or login with physical token, please contact your J.P. Morgan Relationship Manager to request a token replacement. Replacement token delivery time varies from region to region.
Why is my token not working?
If your token is not allowing you to access the portal, please try to reset your password using the self-service option. If you are still unable to log into the portal following password reset, please contact J.P. Morgan Digital Client Support.
