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Hussein Malik

Head of Global Research

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RESEARCH & INSIGHTS

Questions

J.P. Morgan's research is renowned for its depth, breadth, and quality. With coverage across six continents and 55 countries, they actively cover about 5,000 companies, making them a leading franchise in research.

Most clients receive research via email, with over a million emails sent daily. Clients also access research through the J.P. Morgan Markets portal, mobile platforms, and popular industry aggregators.

J.P. Morgan uses advanced technologies to deliver content, allowing clients to discover and personalize their subscriptions. They employ AI and NLP to curate content, making it easier for clients to find relevant insights.

J.P. Morgan uses AI, particularly NLP, to analyze large data sets quickly. This includes tools like Smart Buzz, which assesses themes and sentiment from news and reports, providing actionable insights for clients.

The team is focused on exploring new opportunities, such as expanding research efforts in India. They aim to continue offering industry-leading advice and integrating their offerings to meet evolving client needs.

Video Interview

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Transcript

Hussein Malik:

Hi, my name is Hussein Malik and I'm Co-Head of Global Research at J.P.Morgan. I'm glad to be joined here today with my colleague, Asif Mohamed, who's head of Digital Product for Research.

Asif Mohamed:

Great to be here, Hussein. Thank you. Research is ranked number one. We're ranked number one in research. What does that really mean for our clients in the market?

Hussein Malik:

What that really means is that we have incredible depth, breadth, and quality of research. Research is the first leg of the trade cycle, and what we are really trying to do is give great insights to our clients about economies, markets, and companies. We have research coverage over six continents. There's 55 countries where we do economics, markets, or company coverage, and we have about 5,000 companies that we cover on an active basis. So really putting all of that together makes us the number one franchise in research.

Asif Mohamed:

That is amazing. In terms of coverage, tell me more about what you mean by the scope of coverage and why that's so important.

Hussein Malik:                                                                                                           

I think it's really important to think about the scale of research. Every day we produce between 400 and 500 pieces of content that we send out to our clients. In an average year, we attend or join or lead about 80 to 90 conferences per year. We do hundreds of road shows, we produce a lot of content, and we make sure that that's delivered to our clients in the best possible way.

Asif Mohamed:

So there's a vast amount of research that's being produced every day. How are clients finding and actioning those research pieces? I presume there's lots of research out there. We're a leader in the industry, and so how are clients actually finding and receiving that research?

Hussein Malik:

Well, most clients still receive research in email. We send a lot of emails every day. That number is well over a million emails that we send out every day, and clients ultimately do need to search through that content to find what they want. So what we're trying to do is help them find it faster. And I do think that with the great increase in the amount of content available to clients, they are and will continue to use machines to do that first level of filtering to help them find the content that they're really looking for. But let me talk about delivery because this is really in your wheelhouse. We obviously produce the content and we get it to our clients. How do you think technology is changing that path? How does that come into play?

Asif Mohamed:

Yeah, that's absolutely right. We're using lots of different technologies in the delivery of our content, the large volumes of content that's created across various markets, as you described, and with our various asset classes, we have a tremendous amount of technology in play to deliver that content to clients. And so we've created this capability that allows them to discover and select their subscriptions effectively. And so as the content's being written, it's contextually mapped to their interest and they're able to receive that content over email. You mentioned 1.5 million emails, but there are also other channels that clients are consuming our research insights on, such as the web. We have the J.P. Morgan Markets portal, mobile, and they also use some of the popular aggregators in the industry to consume content. Now, content's also being integrated into their workflow and their processes, and so we are delivering content via electronic formats. You speak to clients every day. What are you picking up? What is the insight about the client consumption of research insights? How is that changing over time?

Hussein Malik:

I think today it's still, as I mentioned, a fair amount of email, but podcasts have become more popular in certain parts of the world. Videos have become more popular. We are doing more multi-analyst conferences or conference calls where people are listening in very large numbers. So they're using different channels to consume content. Where I think they are going is using tools like LLM to curate content, broadly speaking, faster and easier for them, to be able to hone in on what they really need to focus on.

Asif Mohamed:

Yeah, that's right. It's more than email, obviously, and we create subscription systems similar to some of the modern media companies have done for allowing clients to subscribe and personalize their content. So they're able to go into a subscription system on a real-time basis and make adjustments to the content that they'd like to receive. So they're able to search, discover, subscribe, change those interests on a regular basis for their needs, as their needs change.

Hussein Malik:

And what about things beyond email?

Asif Mohamed:

We have the J.P. Morgan Markets portal, which is a large platform, and we provide content on the web. We provide content in mobile form factor, as well as through aggregators. And the search, as clients are able to come and search, we do quite a bit of curation of that content. And so all these technologies are being employed to deliver content to the client the way that the client wants it, with all of the modern capabilities and expectations, and the expectations are changing. And so we are changing the technologies, we're moving to the cloud in many ways and using the latest and greatest capabilities to deliver content to clients. So Hussein, how do you change the content creation process, or how does the content creation process change to address these user expectations?

Hussein Malik:

Well, content creation when I started my career was really printing out copies of research and distributing the hard copies. And obviously, that's changed. It's moving to a digital world and it needs to get more digital as we go along. And it's all very important to do that in order to be able to componentize the content, that we have to enrich it with better metadata to make sure we can tag it correctly, and then we can deliver it in more automated fashions and curate it much more than we are able to do with that today.

Asif Mohamed:

So Hussein, tell me a little bit about how data is being consumed in research.

Hussein Malik:

Well, data is the backbone of research. So research has always been about data, and with better technology, data storage, and computer available to us, when we think about it, we are using more data-driven analysis to drive our content and to make sure that we are getting to those conclusions that we couldn't get to earlier in the time that we could. What that does mean is that we need to deliver this data to our clients better than we were ever able to. And we need to make sure in a way that data is coming out from behind the curtain and it becomes a form of content that we are delivering. What that doesn't change really is still the importance of the person who's coming up with the data, the analysis, talking about it and explaining the importance of that when we talk to our clients.

Asif Mohamed:

And how does artificial intelligence influence the way that we're creating content?

Hussein Malik:

There's a lot of hype and there's some reality, and I think there'll be more reality as we go along. But we have been using AI, or broadly speaking, AI, specifically NLP in our research for a long time, but with the greater availability of GenAI and LLM tools, there's a lot of focus on this, and we are able to do things today that we were not able to do in the past. So we are able to process a large amount of data very, very quickly and produce an output that at times can be quite auto-generated in terms of the analysis in a short period of time.

One example of that is what we're doing with Central Banks Speak, where we have managed to train our system to understand what central banks are communicating, doing it at a very granular level, and we are able to get that output to our clients in a matter of minutes. In addition to that, we have put a lot of these tools out and made our tools available to clients, and I think you know probably more about that than I do, so maybe I'll turn this over to you to talk about that.

Asif Mohamed:

Yeah, we're using AI in a number of places, and we've used natural language processing technologies for a number of years now to deliver investable AI, a portfolio of products that use natural language processing to analyze the news, earnings call statements, and analyst reports to deliver thematic information and sentiment information for actionable investment insights. And so that's one of the areas, we're also using it to deliver dashboards for our clients on economic indicators that are almost real time and now casters and those kinds of things. So we've deployed natural language processing technology in developing data products for our clients, whether it's in equities or economics, and we're moving towards the use of large language model capabilities to enrich those data products. We've developed a number of data products using natural language technology, and we have developed a page on our portal that has all of those capabilities. So for example, we've got a product called SmartBuzz, which looks at themes and sentiment across a vast amount of news, earnings, call transcripts, as well as analyst reports.

Hussein Malik:

And clients can use it?

Asif Mohamed:

Clients can use it on a daily basis to understand and make investment decisions on those capabilities. And so a vast amount of data, alternative data, we have a number of macroeconomic type of indicators on that page as well. So it's a portfolio of products that uses natural language processing technology to consume large amounts of data and generate insightful signals for clients to consume. So Hussein, what are your views on how J.P.Morgan research is differentiated in the industry?

Hussein Malik:

Research is obviously about content and delivering content, but the content has to be there and the content is driven by first and foremost, people. And we have great people, we have a complete organization. And I think what makes us really powerful is that we work together as one research group to deliver the insights to our clients in ways that a siloed organization really cannot. And that's what I think is really the power of our research franchise.

Asif Mohamed:

That's great. And in terms of innovation, build versus buy?

Hussein Malik:

Historically, research has tended to have a bias, and I think generally Wall Street has had a bias towards building things themselves, and I think many times that's still the right answer. But with the great expansion in the number of capabilities available, what we used to call FinTech more than we do now, it at times makes more sense to buy technology, partner with technology to create the products that you have. And in some cases, we've even built some partnerships to create the content that we are producing that tends to be a little bit more data type content, but we are exploring all of those options to make sure that we remain cutting edge in what we deliver to our clients.

Asif Mohamed:

So these are a very comprehensive set of capabilities that the firm has with the injection or infusion of technology, innovative technologies and modern evolving technologies. What haven't I asked you about, that you'd like our clients to know?

Hussein Malik:

Well, the research is for them. So I think the number one thing I'd like our clients to know is that we are listening to them, we are producing this content for them, and we want to know what we are not doing for them. How can we do that more? How can we integrate our offering more? And that's one of the reasons we built the markets client portal, for example, to bring together what we're doing in research with what we're doing in sales and trading and make sure we can deliver that in an integrated fashion to our clients.

Asif Mohamed:

So Hussein, what are we focused on for our clients and the market?

Hussein Malik:

Well, we're constantly looking to see where the new opportunities for our clients lie. So I think if you go back a few years, we really have built a top notch effort of research in China, for example, where we cover a number of companies locally, and then we do it a little bit with a greater China focus in Hong Kong and Taiwan as well. Currently, India is a big focus for us. We definitely think that there's an opportunity for our clients to invest in India with the growth with the friendshoring and some of these dynamics. So it's another area in which we are quite focused, and we continue to do that, both in terms of countries opportunities, asset classes, and make sure that we are there where our clients are going to go, and continue to offer them the same level of advice that we would in the developed or established markets.

Asif Mohamed:

So Hussein, how has research evolved over the years since you've been involved in research?

Hussein Malik:

At the beginning of my career, I used to spend some time typing numbers into Excel because that's how the market data used to come in. That's obviously changed a lot. We wrote research and we published it and we distributed it in hard copy. That's changed to electronic distribution, but I think as we look ahead, it's going to become more and more digital distribution of content, and that's really the evolution. And then ultimately, it'll be data feeds and to a certain extent, machine to machine. But what won't change, in my view is really the people behind the content, the people delivering and explaining and talking about the content.

Asif Mohamed:

So the machines are going to be more prevalent in the consumption of content going forward, you think.

Hussein Malik:

As a first level of filtering, I do believe so.

Asif Mohamed:

Thinking back about your younger self, is this where you imagined you would be today?

Hussein Malik:

Imagined, no. I did hope, maybe, yes. I did start in research. I worked in research for 12 years. I left research for 13 or 14 years and then came back. So for me, it's been a roundabout journey to come back to research. That journey's all been around the investor clients, so I think that's been the common thread through all of it. But I don't think I would've imagined being here if you had asked me, and maybe I would've said, "I hope to be there." But I think it's a long road and a lot of things you learn along the way. What about you?

Asif Mohamed:

Yeah, no, I would not have imagined it. I started out in a very different discipline. I was an engineer and then I transitioned into the capital markets, and so I'm obviously very interested in innovation and transformation and those kinds of things, and so I've kind of found my way here, but it's not something that I imagined from early days. I certainly enjoy what I'm doing and it's challenging, but really love that.

Hussein Malik:

I do remember calling you one day about five years ago, Asif, and saying, "I have an idea."

Asif Mohamed:

Yeah, and you actually had to convince me, right, of that idea?

Hussein Malik:

Yeah, I really felt that your ability to understand what the FinTechs were doing and what people were doing and applying it to a different space and being able to articulate and deliver a vision was something that we could really use in research. And frankly, what we have accomplished in research in terms of the digital journey has a lot to do with you.

Asif Mohamed:

Well, thank you. So things fall into place, I think over a long career. Opportunities present themselves, and you take the things that you find are going to be fulfilling and you're going to be happy with. So if you were to have lunch with someone at J.P.Morgan, who would that be and why?

Hussein Malik:

Jamie. I've had lunch with Jamie before, so it wouldn't be the first time, but it's always insightful. You learn, you get challenged, you get asked a few questions. You have to be on your toes, but you always learn a lot. And it's been a few years, so I think that would be great. How about you?

Asif Mohamed:

I think Claudia Jury, who is the co-head of sales and research would be an interesting lunch session. I think that Claudia comes from a trading background and she's made that transition into heading sales and research. And so the combination of skill sets and challenges, I think would be interesting to understand how she's navigated those waters.

Hussein Malik:

I can try to make that happen.

Hussein Malik, Head of Global Research, and Asif Mohamed, Head of Digital Product for Research, discuss the depth and quality of J.P. Morgan's research capabilities.

Portrait images Hussein Malik and Asif Mohamed
They explore how clients receive and use this research, highlighting the role of technology in enhancing delivery and personalization. The integration of AI and natural
language processing is discussed, showcasing how it helps analyze vast data sets to generate actionable insights.

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